Here at the Support Agency, we believe that each individual is the expert in their own life – our skills and experience are to support each individual in reaching their goals. We understand that the NDIS can be a bit of a minefield, but we have the expertise to help people navigate the system.
We’re passionate about capacity building; we want to guide you and teach you the skills to navigate the system independently. We have the knowledge and patience to teach you if you want to learn.
If you don’t feel ready, we’ll continue to support you and provide assistance where required.
Different stories. Different backgrounds.
General Manager
Nikki has over 15 years of management experience, overseeing large-scale residential, commercial, and industrial buildings and their stakeholders, facilities, and budgets while ensuring compliance with relevant legislation. As General Manager of the Support Agency, she handles the daily operations, ensuring the team can focus on their participants’ needs. Nikki is passionate about policies, procedures, staff training, and monitoring. She is excited to have found an industry that aligns with her values and looks forward to furthering her education in social services.
“I’m incredibly interested in furthering my education in social services, and I’ve finally found a career that encompasses my strengths but is also extremely rewarding.”
Specialist Support Coordinator
Ashlea holds a Diploma in Disability, a Bachelor’s degree in Community and Human Services, and a Masters in Social Work. Starting her career in disability pre the rollout of the NDIS, Ashlea has worked in Support Coordination since the inception of the role and has kept across all of the changes along the way. Ashlea works in collaboration with her vast network of providers, DCJ, and NSW Health to ensure individuals reach their goals and live life with the least barriers and restrictions possible. Additionally, she is now a proud member of the Australian Association of Social Workers.
“In my 10+ years working in the sector I have supported a vast array of individuals, I am especially passionate about working with people with complex psychosocial disabilities to ensure they are living a meaningful life in the community.”
Support Coordinator
Belinda is a highly qualified professional with extensive experience in the elderly care and disability support industries. She holds a Cert III in Aged Care and a Cert IV in Community Services, specialising in Lifestyle and Leisure. She has spent over a decade providing active daily living care within a residential care facility and worked as a lifestyle coordinator at a large residential facility. In this role, Belinda was responsible for creating and implementing holistic lifestyle programmes promoting residents’ independence and choice. Belinda then transitioned to a role as a disability employment consultant, where she successfully job-matched clients and created employment opportunities while also meeting individual support needs and liaising with employers.
“I have amassed diverse experience in support needs, but I am zealous about offering personalised support to participants, enabling them to attain their goals.”
Support Coordinator
Vicki is an experienced Support Coordinator who is passionate about helping participants and families navigate the NDIS with confidence. Building genuine, trusted relationships is at the heart of her approach and she prides herself on providing honest advice, practical solutions and ongoing support. Vicki has experience supporting participants with a wide range of needs, including complex situations involving multiple providers and support networks. She enjoys bringing teams together, fostering clear communication and ensuring everyone remains focused on achieving the participant’s goals and desired outcomes. Throughout her career, Vicki has developed strong working relationships with providers, allied health professionals, Local Area Coordinators and NDIS stakeholders. These connections allow her to coordinate supports effectively, advocate for participants and achieve positive outcomes. Her collaborative approach, communication skills and professionalism have also led to ongoing referrals from providers and industry partners who value her participant-focused approach. Prior to Support Coordination, Vicki built a strong background in administration, stakeholder engagement and customer service through roles with The Children's Hospital at Westmead and Hills Schools Industry Partnership. These experiences provided a solid foundation in communication, organisation and relationship building, which continue to support her work today and enable her to deliver high-quality support coordination services.
“From critical team support to rebuilding client relations, my journey reflects adaptability, strong administration skills, and a commitment to excellence.”
Support Coordinator
Zoe holds a Psychology Honours degree, and has over 10 years’ experience within the medical sector as a practice manager for an integrative GP, working with people with complex and chronic needs. She is dedicated to providing person-centred care and support to assist individuals in achieving the optimal desired outcomes for their goals and needs. Zoe is a lifelong learner, with an eclectic academic background, and is passionate about helping people build their capacities in all areas. In her spare time, she tutors teens and adults in French, and participates in Physical Culture.
“I am committed to creating positive change through empathy, respect, and a genuine desire to meet people where they are at and support them in achieving their best possible life.”
Support Coordinator
Kristy brings a diverse and well-rounded background to her role as a support coordinator, with expertise in the hospitality industry and working in community-based aged care. This experience has shaped her strong communication skills, professionalism, and commitment to person-centred, outcomes-focused support.
In her role as a support coordinator, Kristy is dedicated to supporting participants to understand their NDIS plans, build capacity, and work towards their individual goals. She takes a collaborative and practical approach, supporting choice, control and independence while fostering positive relationships with participants and service providers.
“I am passionate about supporting people to achieve their goals while maintaining choice, control, and independence.”
Senior Psychologist & Behaviour Support Practitioner
Lisa is a registered psychologist and behaviour support practitioner with experience working with participants with complex support needs. She uses positive behaviour support and other psychological modalities to develop and implement behaviour support services. Lisa values collaboration with participants and all others involved in their care to ensure a holistic and personal approach to meaningful goal-setting and attainment. She is dedicated to accepting, compassionate, and accountable to those she supports.
“I am committed to providing a compassionate and accountable approach to those under my care, and the achievements of my participants continuously humble me. I am dedicated to my role and find great fulfilment in my work.”
Registered Music Therapist & Behaviour Support Practitioner
Bec joined the Support Agency in a combined role of Behaviour Support Practitioner and Music Therapist. She boasts over 25 years of invaluable experience within the disability sector. Her qualifications include a B. Arts in Psychology, a B. Music degree, a Graduate Diploma in Music Therapy, and a Diploma in Management. Additionally, Bec has maintained her Registered Music Therapist status for over two decades and holds active registration with the Australian Music Therapy Association.
“I am committed and passionate about people living with disabilities having all the supports and opportunities they require to live their best life.”
Behaviour Support Practitioner
Sinéad is a highly qualified professional with a Bachelor of Science honours degree in Psychology. She has gained extensive experience working as a Special Education Needs and Disability Teaching Assistant at a prestigious primary school in London. Sinéad has a proven track record of successfully supporting children with additional needs and challenging behaviours, including ASD, OCD, ADHD, and anxiety. She has also volunteered her time to help children and adults through a crisis helpline, demonstrating her commitment to positively impacting the lives of those around her. Sinéad’s dedication to providing high-quality support and ability to adapt to individual needs make her an invaluable asset to any team.
“I’m dedicated to positively impacting the lives of children with additional needs and challenging behaviours. Volunteering at a crisis helpline taught me the importance of compassion and kindness in supporting others. With every interaction, I strive to bring empathy and support to those around me.”
Behaviour Support Practitioner
Jaime has a degree in Social Science (Psychology and Criminology). She has experience volunteering with vulnerable individuals and has managed a retail store for a not-for-profit organisation, providing necessary assistance and direction to local services. During her time there, Jaime worked closely with a diverse range of individuals with varying disabilities to create inclusive and supportive environments that fostered the development of work related skills.
“My goals are to approach every interaction with empathy and kindness, creating a positive space where individuals feel heard, respected, and empowered.”
Behaviour Support Practitioner
Ali is a dedicated Behavioural Support Practitioner with a Bachelor’s degree in Psychology and is currently completing their Honours in the field. With a strong commitment to community wellbeing, Ali has worked alongside the NSW Police to develop strategies aimed at creating safer roads, contributing to real-world change through evidence-based approaches. Ali brings a diverse professional background, having worked across various roles that have deepened their understanding of human behaviour and strengthened their adaptability. Driven by a passion for making a positive impact, Ali is especially committed to supporting children and young people facing behavioural and developmental challenges. With a warm and empathetic approach, Ali focuses on empowering individuals and families through tailored, compassionate support.
“I prioritise the well-being of individuals that are under my care and will ensure I try my best to improve their quality of life.”
Behaviour Support Practitioner
Constance is a Behaviour Support Practitioner who holds a Master of Social Work and Bachelor of Arts in Development Studies(Honours). She brings a strong academic foundation and extensive training in trauma-informed care, youth mental health, substance use, family and domestic violence, and behaviour support. Constance has gained extensive experience working as a Disability Support Worker with both acute care and mental health clients ranging from young people to adults. Constance has worked with individuals across diverse backgrounds and complex needs, including children and adolescents presenting with challenging behaviours, trauma histories, and developmental concerns. With a deep commitment to ethical practice, cultural responsiveness, and meaningful collaboration, Constance is dedicated to promoting safety, independence, and wellbeing for every person she supports.
“I believe in walking alongside individuals with empathy, dignity, and respect. My goal is to support people in uncovering their strengths and achieving positive, lasting outcomes. I’m driven by the belief that with the right support, every person can thrive, no matter their challenges or background.”
Behaviour Support Practitioner
Kellie-Anne is a Behaviour Support Practitioner with a Bachelor of Psychological Science and is currently completing a Postgraduate Diploma in Psychology. With experience supporting disabled tertiary students, she has developed a strong understanding of the unique challenges faced by individuals in educational settings. Kellie-Anne is passionate about promoting inclusion, autonomy, and person-centred care, using evidence-based strategies to foster positive behavioural change. Dedicated to improving the quality of life for individuals with disability, she works closely with clients, families, and support teams to create meaningful and lasting outcomes.
“I believe in the power of empathy, respect, and collaboration to empower individuals. By fostering trusting relationships and promoting self-determination, I am committed to supporting people with disability to achieve their goals and live fulfilling lives.”
Accounts Admin
Lauren is a highly qualified and experienced professional with extensive experience in Aged Care and Disability Support Work. She holds Cert III and IV in Aged Care and a Cert III in Children’s Services. Lauren has spent her career caring for people and supporting their daily needs within residential care facilities. She is known for her compassionate and empathetic approach to her work and is committed to providing the highest quality care to her clients. Lauren is respected in her industry and regarded as a trusted and reliable professional by her colleagues and clients.
“I have a great interest in furthering my skills and knowledge within the support sector and look forward to achieving new goals.”
General Admin
Roxy is a General Administration VA from the Philippines, with a bachelor’s degree in psychology and experience as a special education teacher. With over seven years of experience in project and administrative management, as well as learning and development, Roxy has worked with private sector organisations and government agencies. She is passionate about helping people reach their potential.
“I firmly believe that our actions, regardless of their magnitude, are crucial in supporting and empowering individuals with disabilities. It brings me immense joy to represent those who may require additional support in advocating for themselves.”
Digital Marketer
Grace is a Digital Marketing Manager at Support Agency, bringing her extensive experience in managing organic and paid advertising from several digital marketing agencies in Australia. After graduating with a Bachelor of Science in Computer Science, Grace started her career in an administrative role before transitioning to web development and eventually discovering her passion for digital marketing.
“Through experience, I have developed a sense of gratitude for all the opportunities that come my way. I am driven to give back to the community by supporting those facing challenges and helping them navigate their circumstances to achieve their goals.”
