Here at the Support Agency, we believe that each individual is the expert in their own life – our skills and experience are to support each individual in reaching their goals. We understand that the NDIS can be a bit of a minefield, but we have the expertise to help people navigate the system.
We’re passionate about capacity building; we want to guide you and teach you the skills to navigate the system independently. We have the knowledge and patience to teach you if you want to learn.
If you don’t feel ready, we’ll continue to support you and provide assistance where required.
Meet the team
Different stories. Different backgrounds.
Nikki
General Manager
“I’m incredibly interested in furthering my education in social services, and I’ve finally found a career that encompasses my strengths but is also extremely rewarding.”
Ashlea
Specialist Support Coordinator
Ashlea holds a Diploma in Disability, a Bachelor’s degree in Community and Human Services, and a Masters in Social Work. Starting her career in disability pre the rollout of the NDIS, Ashlea has worked in Support Coordination since the inception of the role and has kept across all of the changes along the way. Ashlea works in collaboration with her vast network of providers, DCJ, and NSW Health to ensure individuals reach their goals and live life with the least barriers and restrictions possible. Additionally, she is now a proud member of the Australian Association of Social Workers.
“In my 10+ years working in the sector I have supported a vast array of individuals, I am especially passionate about working with people with complex psychosocial disabilities to ensure they are living a meaningful life in the community.”
Belinda
Support Coordinator
“I have amassed diverse experience in support needs, but I am zealous about offering personalised support to participants, enabling them to attain their goals.”
Jo
Support Coordinator
Jo has a longtime interest in human rights, with a focus on those from minority groups. She has a degree in Social Science, majoring in Human Rights and Criminology and has also studied some law, policing and psychology. She has worked in the disability sector for over 15 years in day programs, and respite, and supported independent living. She has also worked with the NDIA for almost 6 years and was part of the team that helped to launch and facilitate the growth of the complex support needs pathway. She is passionate about positive behaviour intervention supports within a person-centred framework and is dedicated to independence, self-determination and choice for individuals and their support networks. She has worked extensively, both hands-on and as an NDIA planner with people who have very complex support needs.
“With love for my work and a commitment to the rights of those with disabilities, I bring exceptional leadership and advocacy to make a positive impact in every role.”
Vicki
Support Coordinator
Vicki is an accomplished professional with a strong administrative background, excelling in enquiries, maintenance coordination, and client relations. With experience at The Children’s Hospital at Westmead and Hills Schools Industry Partnership, she adapts well to new environments and systems. Currently starting studies in Certificate III in Community Services, Vicki also holds a Level 1 Show Jumping Judges Certificate, actively judging at weekend events.
“From critical team support to rebuilding client relations, my journey reflects adaptability, strong administration skills, and a commitment to excellence”
Lisa
Senior Psychologist & Behaviour Support Practitioner
“I am committed to providing a compassionate and accountable approach to those under my care, and the achievements of my participants continuously humble me. I am dedicated to my role and find great fulfilment in my work.”
Bec
Registered Music Therapist & Behaviour Support Practitioner
Bec joined the Support Agency in a combined role of Behaviour Support Practitioner and Music Therapist. She boasts over 25 years of invaluable experience within the disability sector. Her qualifications include a B. Arts in Psychology, a B. Music degree, a Graduate Diploma in Music Therapy, and a Diploma in Management. Additionally, Bec has maintained her Registered Music Therapist status for over two decades and holds active registration with the Australian Music Therapy Association.
“I am committed and passionate about people living with disabilities having all the supports and opportunities they require to live their best life.”
Sinéad
Behaviour Support Practitioner
“I’m dedicated to positively impacting the lives of children with additional needs and challenging behaviours. Volunteering at a crisis helpline taught me the importance of compassion and kindness in supporting others. With every interaction, I strive to bring empathy and support to those around me.”
Jaime
Behaviour Support Practitioner
Jaime has a degree in Social Science (Psychology and Criminology). She has experience volunteering with vulnerable individuals and has managed a retail store for a not-for-profit organisation, providing necessary assistance and direction to local services. During her time there, Jaime worked closely with a diverse range of individuals with varying disabilities to create inclusive and supportive environments that fostered the development of work related skills.
“My goals are to approach every interaction with empathy and kindness, creating a positive space where individuals feel heard, respected, and empowered.”
Madison
Behaviour Support Practitioner
Madison began her career in accounting and finance but transitioned to disability employment services, helping people with disabilities find meaningful work. She completed a Graduate Diploma in Psychology, driven by her interest in human behaviour. Now a Behaviour Support Practitioner at Support Agency, Madison uses her analytical skills and compassion to develop personalised behaviour support plans. She works closely with individuals, families, and caregivers to enhance quality of life. Madison has a strong connection with children and focuses on neurodevelopmental disorders like Autism and ADHD, staying updated on the latest research and practice.
“I am passionate about advocating for people with disabilities, improving their quality of life motivates me to support them effectively and compassionately.”
Emilia
Behaviour Support Practitioner
Emilia is an experienced teacher a strong focus on inclusion and education for children and young people. In her final months of her Graduate Diploma of Psychology, Emilia has changed her career to support her passion for inclusion and equity. Her extensive work in inclusive education has equipped her with the skills to mentor staff and support the well-being and development of students. Emilia is particularly interested in working with children with additional needs and their families.
“I’m excited to be working in a position that will provide me an opportunity to make a real difference in the lives of others. I am a strong believer in the right for all children to be included and strive to create positive change.”
Lauren
Accounts Admin
“I have a great interest in furthering my skills and knowledge within the support sector and look forward to achieving new goals.”
Roxy
General Admin
“I firmly believe that our actions, regardless of their magnitude, are crucial in supporting and empowering individuals with disabilities. It brings me immense joy to represent those who may require additional support in advocating for themselves.”
Grace
Digital Marketer
Grace is a Digital Marketing Manager at Support Agency, bringing her extensive experience in managing organic and paid advertising from several digital marketing agencies in Australia. After graduating with a Bachelor of Science in Computer Science, Grace started her career in an administrative role before transitioning to web development and eventually discovering her passion for digital marketing.
“Through experience, I have developed a sense of gratitude for all the opportunities that come my way. I am driven to give back to the community by supporting those facing challenges and helping them navigate their circumstances to achieve their goals.”
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Support Agency
Support Agency is a registered NDIS provider offering Specialist and Standard Support Coordination, Positive Behaviour Support and Psychology Services.
Provider number: 4050065456
ABN: 65621213778