Who we are

About us

Here at the Support Agency, we believe that each individual is the expert in their own life – our skills and experience are to support each individual in reaching their goals. We understand that the NDIS can be a bit of a minefield, but we have the expertise to help people navigate the system.

We’re passionate about capacity building; we want to guide you and teach you the skills to navigate the system independently. We have the knowledge and patience to teach you if you want to learn.

If you don’t feel ready, we’ll continue to support you and provide assistance where required.

Meet the team

Different stories. Different backgrounds.

Nikki

General Manager

Nikki has over 15 years of management experience, overseeing large-scale residential, commercial, and industrial buildings and their stakeholders, facilities, and budgets while ensuring compliance with relevant legislation. As General Manager of the Support Agency, she handles the daily operations, ensuring the team can focus on their participants’ needs. Nikki is passionate about policies, procedures, staff training, and monitoring. She is excited to have found an industry that aligns with her values and looks forward to furthering her education in social services.

“I’m incredibly interested in furthering my education in social services, and I’ve finally found a career that encompasses my strengths but is also extremely rewarding.”

Ashlea

Specialist Support Coordinator

Ashlea holds a Diploma in Disability, a Bachelor’s degree in Community and Human Services, and a Masters in Social Work. Starting her career in disability pre the rollout of the NDIS, Ashlea has worked in Support Coordination since the inception of the role and has kept across all of the changes along the way. Ashlea works in collaboration with her vast network of providers, DCJ, and NSW Health to ensure individuals reach their goals and live life with the least barriers and restrictions possible. Additionally, she is now a proud member of the Australian Association of Social Workers.

“In my 10+ years working in the sector I have supported a vast array of individuals, I am especially passionate about working with people with complex psychosocial disabilities to ensure they are living a meaningful life in the community.”

Belinda

Support Coordinator

Belinda is a highly qualified professional with extensive experience in the elderly care and disability support industries. She holds a Cert III in Aged Care and a Cert IV in Community Services, specialising in Lifestyle and Leisure. She has spent over a decade providing active daily living care within a residential care facility and worked as a lifestyle coordinator at a large residential facility. In this role, Belinda was responsible for creating and implementing holistic lifestyle programmes promoting residents’ independence and choice. Belinda then transitioned to a role as a disability employment consultant, where she successfully job-matched clients and created employment opportunities while also meeting individual support needs and liaising with employers.

“I have amassed diverse experience in support needs, but I am zealous about offering personalised support to participants, enabling them to attain their goals.”

Support Coordinator

Jo has a longtime interest in human rights, with a focus on those from minority groups. She has a degree in Social Science, majoring in Human Rights and Criminology and has also studied some law, policing and psychology. She has worked in the disability sector for over 15 years in day programs, and respite, and supported independent living. She has also worked with the NDIA for almost 6 years and was part of the team that helped to launch and facilitate the growth of the complex support needs pathway. She is passionate about positive behaviour intervention supports within a person-centred framework and is dedicated to independence, self-determination and choice for individuals and their support networks. She has worked extensively, both hands-on and as an NDIA planner with people who have very complex support needs.

“With love for my work and a commitment to the rights of those with disabilities, I bring exceptional leadership and advocacy to make a positive impact in every role.”

Vicki

Support Coordinator

Vicki is an accomplished professional with a strong administrative background, excelling in enquiries, maintenance coordination, and client relations. With experience at The Children’s Hospital at Westmead and Hills Schools Industry Partnership, she adapts well to new environments and systems. Currently starting studies in Certificate III in Community Services, Vicki also holds a Level 1 Show Jumping Judges Certificate, actively judging at weekend events.

“From critical team support to rebuilding client relations, my journey reflects adaptability, strong administration skills, and a commitment to excellence”

Lisa

Senior Psychologist & Behaviour Support Practitioner

Lisa is a registered psychologist and behaviour support practitioner with experience working with participants with complex support needs. She uses positive behaviour support and other psychological modalities to develop and implement behaviour support services. Lisa values collaboration with participants and all others involved in their care to ensure a holistic and personal approach to meaningful goal-setting and attainment. She is dedicated to accepting, compassionate, and accountable to those she supports.

“I am committed to providing a compassionate and accountable approach to those under my care, and the achievements of my participants continuously humble me. I am dedicated to my role and find great fulfilment in my work.”

Eka

Behaviour Support Practitioner & Counsellor

Eka is a registered counsellor with the Australian Counselling Association, holding a Master of Counselling degree. She currently serves as a Behaviour Support Practitioner & Counsellor at Support Agency. With a diverse background in aviation, graphic design, and fashion e-commerce, Eka brings 18 years of experience and a wealth of knowledge to her role. Her approach to counselling is rooted in humanistic principles, emphasizing free will, dignity, and self-efficacy. Eka advocates for the person-centred approach to healthcare, focusing on understanding individuals’ biopsychosocial configurations throughout their lives. Her research explores Complex Posttraumatic Stress Disorder and its impact on individuals’ well-being.

“The past may shape us, but it does not have to define us. I aim to help guide individuals towards hope and holistic well-being.”

Bec

Registered Music Therapist & Behaviour Support Practitioner

Bec joined the Support Agency in a combined role of Behaviour Support Practitioner and Music Therapist. She boasts over 25 years of invaluable experience within the disability sector. Her qualifications include a B. Arts in Psychology, a B. Music degree, a Graduate Diploma in Music Therapy, and a Diploma in Management. Additionally, Bec has maintained her Registered Music Therapist status for over two decades and holds active registration with the Australian Music Therapy Association.

“I am committed and passionate about people living with disabilities having all the supports and opportunities they require to live their best life.”

Sinéad

Behaviour Support Practitioner

Sinéad is a highly qualified professional with a Bachelor of Science honours degree in Psychology. She has gained extensive experience working as a Special Education Needs and Disability Teaching Assistant at a prestigious primary school in London. Sinéad has a proven track record of successfully supporting children with additional needs and challenging behaviours, including ASD, OCD, ADHD, and anxiety. She has also volunteered her time to help children and adults through a crisis helpline, demonstrating her commitment to positively impacting the lives of those around her. Sinéad’s dedication to providing high-quality support and ability to adapt to individual needs make her an invaluable asset to any team.

“I’m dedicated to positively impacting the lives of children with additional needs and challenging behaviours. Volunteering at a crisis helpline taught me the importance of compassion and kindness in supporting others. With every interaction, I strive to bring empathy and support to those around me.”

Kim

Behaviour Support Practitioner

Kim holds a Bachelor of Psychological and Social Sciences and has a broad career background focusing on people-oriented roles. She has experience managing a retail store for an organisation that supports individuals with disabilities. Her proudest achievement was providing retail training to people with intellectual, physical, and psychosocial disabilities. This role catalysed Kim’s decision to pursue a career as a behaviour support practitioner, which led to her obtaining a university degree in the field.

“I am committed to empowering individuals with disabilities through a personalised approach prioritising understanding, kindness, and meaningful support.

Emma

SDA Admin

Emma studies at a university with a double degree in law and psychological science. She joined the Support Agency initially to gain experience and enhance her legislation interpretation skills but discovered it was so much more rewarding than that. Emma feels she is helping people achieve their goals and have access to a better position. Her most valued experience is being a mother. It is why her heart is full, and the sass given is also the cause of her grey hair.

“My favourite thing about working for Support Agency is that I feel like my work assists people to achieve their aspirations. It is a gratifying job with the potential to add significant value to others’ lives.”

Lauren

Accounts Admin

Lauren is a highly qualified and experienced professional with extensive experience in Aged Care and Disability Support Work. She holds Cert III and IV in Aged Care and a Cert III in Children’s Services. Lauren has spent her career caring for people and supporting their daily needs within residential care facilities. She is known for her compassionate and empathetic approach to her work and is committed to providing the highest quality care to her clients. Lauren is respected in her industry and regarded as a trusted and reliable professional by her colleagues and clients.

“I have a great interest in furthering my skills and knowledge within the support sector and look forward to achieving new goals.”

Roxy

General Admin

Roxy is a General Administration VA from the Philippines, with a bachelor’s degree in psychology and experience as a special education teacher. With over seven years of experience in project and administrative management, as well as learning and development, Roxy has worked with private sector organisations and government agencies. She is passionate about helping people reach their potential.

“I firmly believe that our actions, regardless of their magnitude, are crucial in supporting and empowering individuals with disabilities. It brings me immense joy to represent those who may require additional support in advocating for themselves.”

Grace

Digital Marketer

Grace is a Digital Marketing Manager at Support Agency, bringing her extensive experience in managing organic and paid advertising from several digital marketing agencies in Australia. After graduating with a Bachelor of Science in Computer Science, Grace started her career in an administrative role before transitioning to web development and eventually discovering her passion for digital marketing.

“Through experience, I have developed a sense of gratitude for all the opportunities that come my way. I am driven to give back to the community by supporting those facing challenges and helping them navigate their circumstances to achieve their goals.”