NDIS Registered Provider
Support Coordination Behaviour Support Psychology Services Music Therapy Allied Health Services
4.8Top Rated Serviceverified by TrustindexTrustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.
Are you struggling with your NDIS plan?
We are here to help.
Do you find you’re struggling to understand the National Disability Insurance Scheme, or you’re not quite sure how to make the most out of your plan?
Support Agency provides specialist support to guide you through every step of the process, to truly support you in your time of need.
We are here to advocate for you, and to ensure that your needs are met.
At Support Agency, we understand the challenges you’re facing and respect each person’s unique set of circumstances. We’ll work closely with you to provide tailored support to meet your needs.
Our Mission
To have a lasting, positive impact on the lives of the people we serve — by improving their wellbeing, building their capacity, and leaving them in a better place than when they first came to us.
Why choose us
We can help reach your objectives, no matter how big or small they may be.

Experienced
Our team of staff have many years’ experience working with a variety of participants and the NDIS

Educated
Our education and expertise will help you understand how you can use your NDIS plan to meet your goals and needs

Dedicated
We are dedicated to advocating for each individual, and their unique set of circumstances

Solution-Focused
Our priority is to maximise our efforts to help you achieve your goals, and make the most of your NDIS plan
Our services
Guiding you every step of the way
Support Coordination
Specialist Support Coordination
Clinical and Behaviour Support
Psychology Services
Music Therapy
Improved Relationships Funding
Who we are
Support Agency is a registered NDIS provider. We work strategically with you to help you achieve your goals, make the most of the scheme and navigate the sometimes complicated NDIS system. We believe that every individual should be able to access the support services they need.
Our philosophy is to advocate for each individual; our expert support and highly experienced staff will tailor support to your specific circumstances and guide you through every step of the process.
What our clients say about us

Helena Hall
5 months ago

Ashlea is my daughter’s coach. She is fun and enthusiastic. She brings out the best in each member of the team by her gentle and encouraging instruction. She is constant, committed and loves what she does. 100% on Team Ash.

Riya Saini
8 months ago

I had a really great placement experience at Support Agency. The team is kind, approachable, and genuinely passionate about doing the best for their participants. Their care is thoughtful, person-centred, and driven by real compassion, which is clear in everything they do. Thanks to Nikki and Ashlea and to the rest of the team, for being so welcoming and supportive. I learnt so much during my time here.

Heath Nolan
1 year ago

Fantastic people who really care, cannot fault their enthusiasm and determination in any tasks asked. Extremely happy

Terry Jacobsen
1 year ago

Before being put in contact with Support Agency 3 years ago, I was totally frustrated by the lack of system knowledge and inertness of the support workers at a local firm I had engaged. The move across to Support Agencies has been transformational for both myself and my brother. Each professional there has been very competent and proactive in seeking to assist my brother.

Dean Walsh
1 year ago

As an NDIS participant, I've been working with Support Agency since 2023. My Support Coordinator and other members of the team there, have always been incredibly helpful, supportive and pro-active to my access needs. They've really helped me through some very tough times this past 2 years. Very thankful to have found them.

Rachelle
1 year ago

Support agency was government given after horrific experiences with other companies. This agency goes above and beyond there duty of call... they service delivery is of the highest standard while personally talking the time to professionally know you... your not just a number... your a valued person and the kind ness and care is truly humbles my heart that needs saftey. I have very complex disabilities and they know me inside out and advocate to ensure i am understood with the correct stafolding of staff needed for stability and recovery. If you love your participate... i encourage you to reach out. You will be safe... you will get the care you need and deserve... more importantly you will build solid rapport and build trust. Take care and contact them... you have nothing to loose and everything to gain...

Ashley Collins
1 year ago

Been such a wonderful experience with Ashlea and the team in spring a participant into one of our SIL homes in NSW!

Rebecca Lewis
1 year ago

I’ve had the privilege of seeing the positive impact Rebecca has had on a loved one of mine. Her warmth, professionalism, creativity, and love of music and self-expression have been such a steady and positive influence, helping my loved one navigate complex emotions, find their voice, and work through some profound feelings of loss and grief. We’re deeply grateful that she’s part of our team. 💜💙💛

Craig
1 year ago

Vicki, from The Support Agency and in fact the whole team have been an absolute pleasure to work with. They not only support my daughter but in fact our whole family. Contacting The Support Agency and using their services was one of the best decisions we have made as we navigate the NDIS. I highly recommend The Support Agency.

Richard Beirne
1 year ago

I've been a client of Support Agency for approx 2yrs. I've always found the staff, in particular Vicki and Jaimie, who I work with mainly to be extremely supportive and encouraging of me and helping me to achieve my goals.
Support Agency is an amazing company helping individuals achieve their goals to become more independent. Bec, is a great support person, and I do recommend this company to anyone!
Bethany S.
Jayden B.
Bec from Support Agency is our support person & has worked with us for over a year now. I find her supportive & patient with great ideas to help out with situations that we find difficult. she is always ready to help with unexpected scenarios when available!
Ellie
We are very fortunate to have Bec as our child’s Behavioural Therapist. She is kind, patient, understanding and adaptable to the ever-changing challenges and needs of a neurodiverse child. She has built a good relationship with our child, this allows for deeper conversation and understanding their moods and actions. Bec has made a real difference to our family.
Natalie
I’ve been a client of Support Agency for approx 2yrs. I’ve always found the staff, in particular Vicki and Jaimie, who I work with mainly to be extremely supportive and encouraging of me and helping me to achieve my goals.
Richard B.
Vicki, from The Support Agency and in fact the whole team have been an absolute pleasure to work with. They not only support my daughter but in fact our whole family. Contacting The Support Agency and using their services was one of the best decisions we have made as we navigate the NDIS. I highly recommend The Support Agency.
Craig
I’ve had the privilege of seeing the positive impact Rebecca has had on a loved one of mine. Her warmth, professionalism, creativity, and love of music and self-expression have been such a steady and positive influence, helping my loved one navigate complex emotions, find their voice, and work through some profound feelings of loss and grief. We’re deeply grateful that she’s part of our team. 💜💙💛
Rebecca L.
Been such a wonderful experience with Ashlea and the team in spring a participant into one of our SIL homes in NSW!
Ashley C.

Our Values:
Where Our Support Services Are Available

Meet the team
Different stories. Different backgrounds.
Registration and Compliance
Support Agency is a registered provider of the National Disability Insurance Scheme (NDIS) delivering support, product or services to NDIS participants. The NDIS Quality and Safeguards Commission regulates our organisation to guarantee national consistency, promote safety and high-quality services, address issues, and pinpoint areas for development.