NDIS Registered Provider
Support Coordination Behaviour Support Psychology Services Music Therapy Allied Health Services

Are you struggling with your NDIS plan?
We are here to help.

Do you find you’re struggling to understand the National Disability Insurance Scheme, or you’re not quite sure how to make the most out of your plan?

Support Agency provides specialist support to guide you through every step of the process, to truly support you in your time of need.

We are here to advocate for you, and to ensure that your needs are met.

At Support Agency, we understand the challenges you’re facing and respect each person’s unique set of circumstances. We’ll work closely with you to provide tailored support to meet your needs.

Our Mission

To have a lasting, positive impact on the lives of the people we serve — by improving their wellbeing, building their capacity, and leaving them in a better place than when they first came to us.

Why choose us

We can help reach your objectives, no matter how big or small they may be.

Experienced

Our team of staff have many years’ experience working with a variety of participants and the NDIS

Educated

Our education and expertise will help you understand how you can use your NDIS plan to meet your goals and needs

Dedicated

We are dedicated to advocating for each individual, and their unique set of circumstances

Solution-Focused

Our priority is to maximise our efforts to help you achieve your goals, and make the most of your NDIS plan

Our services

Guiding you every step of the way

Support Coordination

A Support Coordinator will go through the basics of what funding can be used where, setting up your online portal to keep an eye on your funds, and preparing for planner meetings to ensure your needs are met.

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Specialist Support Coordination

Our Specialist Support Coordinators aid individuals in complex living situations, offering higher-level support. We assist you in overcoming challenges and securing the necessary funding where it's required.

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Clinical and Behaviour Support

Is your loved one exhibiting challenging, unsafe, or inappropriate behaviour? Understanding and managing such behaviours can be difficult and distressing. Let us assist you in comprehending your situation and collaboratively finding the best solution.

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Psychology Services

We provide NDIS-funded psychology to support mental health, build resilience, and develop coping skills for everyday life.

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Music Therapy

Our registered music therapist is experienced in working with people of all ages and abilities, and we are committed to providing individualised care that meets the unique needs of each participant.

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Improved Relationships Funding

Missing Improved Relationships funding in your NDIS plan? Our Behaviour Assessment and Recommendation service offers the guidance you need to access this essential support.

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Who we are

Support Agency is a registered NDIS provider. We work strategically with you to help you achieve your goals, make the most of the scheme and navigate the sometimes complicated NDIS system. We believe that every individual should be able to access the support services they need.

Our philosophy is to advocate for each individual; our expert support and highly experienced staff will tailor support to your specific circumstances and guide you through every step of the process.

What our clients say about us

Support Agency is an amazing company helping individuals achieve their goals to become more independent. Bec, is a great support person, and I do recommend this company to anyone!

Bethany S.

I have been with this company for just over a year and made a lot of progress thanks to Bec, thanks to her I’ve been understanding myself more and even gave my mum and I a good laugh at times.

Jayden B.

Bec from Support Agency is our support person & has worked with us for over a year now. I find her supportive & patient with great ideas to help out with situations that we find difficult. she is always ready to help with unexpected scenarios when available!

Ellie

We are very fortunate to have Bec as our child’s Behavioural Therapist. She is kind, patient, understanding and adaptable to the ever-changing challenges and needs of a neurodiverse child. She has built a good relationship with our child, this allows for deeper conversation and understanding their moods and actions. Bec has made a real difference to our family.

Natalie

I’ve been a client of Support Agency for approx 2yrs. I’ve always found the staff, in particular Vicki and Jaimie, who I work with mainly to be extremely supportive and encouraging of me and helping me to achieve my goals.

Richard B.

Vicki, from The Support Agency and in fact the whole team have been an absolute pleasure to work with. They not only support my daughter but in fact our whole family. Contacting The Support Agency and using their services was one of the best decisions we have made as we navigate the NDIS. I highly recommend The Support Agency.

Craig

I’ve had the privilege of seeing the positive impact Rebecca has had on a loved one of mine. Her warmth, professionalism, creativity, and love of music and self-expression have been such a steady and positive influence, helping my loved one navigate complex emotions, find their voice, and work through some profound feelings of loss and grief. We’re deeply grateful that she’s part of our team. 💜💙💛

Rebecca L.

Been such a wonderful experience with Ashlea and the team in spring a participant into one of our SIL homes in NSW!

Ashley C.

Our Values:

1. Build Capacity – We empower people to live fuller, more independent lives, not just receive services.

2. Raise the Standard – We lead by example, delivering quality support that restores trust and lifts the sector.

3. Be Bold with Heart – We speak up, challenge the status quo, and advocate fiercely, always with compassion.

4. Collaborate, Don’t Compete – We’re stronger together. We build relationships with colleagues, not rivals.

5. Lead with Integrity – We do what’s right even when it’s hard. Ethics and excellence go hand in hand.

6. Stay the Course – We provide continuity, stability, and consistent support that people can count on.

Where Our Support Services Are Available

Meet the team

Different stories. Different backgrounds.

Registration and Compliance

Support Agency is a registered provider of the National Disability Insurance Scheme (NDIS) delivering support, product or services to NDIS participants. The NDIS Quality and Safeguards Commission regulates our organisation to guarantee national consistency, promote safety and high-quality services, address issues, and pinpoint areas for development.