Support Coordination helps NDIS participants understand their plan, connect with the right supports, and make the most of their funding. Our coordinators guide you in choosing providers, managing services, and building independence.
Upon receiving your NDIS plan, you may receive funding for Support Coordination. This gives you the flexibility to choose the service provider you want to work with – and that’s where we come in. The type and level of support in your NDIS plan will depend on your personal circumstances, goals, and needs.
Included in many NDIS plans are three levels of Support Coordination. The level you receive depends on your needs and goals:
Support Connection – Helps you establish connections with informal, community, and funded supports so you can start using your plan.
Support Coordination – Helps you understand your NDIS funding and use it effectively.
Specialist Support Coordination – Designed for complex situations, where a Specialist Support Coordinator will oversee your plan, navigate challenges, and ensure you can access the right supports in difficult environments.
As your Support Coordinator, we’ll:
Help you get the right supports, exactly where you need them
Connect you to a network of providers for current and future needs
Plan for unexpected circumstances
Assist with booking services and understanding service agreements
Help build skills, confidence, and independence
Strengthen your relationships and improve your wellbeing
Understand the best way to use your NDIS plan
Maximise the use of your current funding
Connect with your community and local supports
Build independence and daily living skills
Strengthen connections with loved ones, friends, or healthcare providers
Choose when and how to access your supports
Decide how much you want to pay for services (within NDIS price limits)
01
Check Your NDIS Plan
Look for “Coordination of Supports” funding.
02
Submit a Referral
Complete our Referral Form or send us a message.
03
Meet Your Coordinator
We’ll discuss your goals and service options.
04
Connect With Services
We link you to the right providers and community supports.
05
Ongoing Guidance
We review your plan regularly and adjust as your needs change.
Support Agency provides Support Coordination across:
The NDIS will assess whether you are eligible for support coordination to be included in your plan. If it’s not, we can guide you on how to request it during a plan reassessment or review.
Each participant is assessed by the NDIS. If you are unable to navigate through your NDIS plan by yourself, have limited ability or don’t have any family or friends that can assist you to establish a connection with service providers, the NDIS may determine that you qualify for funding of support coordination.
It is not easy to navigate and understand how the NDIS system works. You may have friends or family around, but they may not have the knowledge or expertise to assist you in maximising the use of your funding, or connecting you with a support network. If this is the case, you may be eligible for support coordination.
At Support Agency, we will: